We guarantee the quality of our products and assure that all items will be delivered according to the specifications mentioned on the website, devoid of any flaws in manufacturing. If you suspect that your item possesses a manufacturing imperfection, you have the option to send it back to us for examination. Upon our assessment confirming a manufacturing flaw in your merchandise, we will proceed with repairing or potentially replacing the item. In instances where the exact item is unavailable, we will substitute it with a similar item or provide a reimbursement equivalent to the original item's selling price.
If we ascertain that the damage is not the result of a manufacturing defect, we will inform you and provide details about the availability of paid repair services or other alternatives.
It's important to note that minor inconsistencies and variations in workmanship or inherent traits, as well as visible or concealed internal elements within colored gemstones, contribute to the distinctiveness of each item. These attributes are integral to the item's character and should not be construed as defects.
Feel free to contact us if you have any questions or concerns about our Warranty.